Your data
Delete your Capta account
You can delete your account and all related data whenever you want. The quickest way is in the app.
In the app (recommended)
- Open Capta and go to Settings.
- Tap Account, then Delete account.
- Confirm. You have 30 days to change your mind: just sign in again to cancel.
Without the app
If you no longer have the app, write to us from your account’s email address. We verify the account is yours and start the deletion within 30 days.
Request deletion by emailprivacy@capta.fyi
What we delete
- Account and sign-in data
- Audio recordings and transcripts
- Summaries, questions, generated documents
- Shared links (they stop working)
- Unused minutes (not refundable by us)
What we keep, and why
- Purchase records, for tax and accounting obligations (up to 10 years).
- A hashed fingerprint of your email plus the sign-in and device identifiers, only to stop welcome minutes being claimed repeatedly.
- Backup copies, automatically overwritten within days.
Want to delete only some data?
No need to delete your account: in the app you can delete single recordings, with their transcript and audio.
Using Capta without an account?
Recordings made without an account are tied to the phone and you can delete them one by one in the app. To delete everything at once, sign in with an account: the phone’s recordings are linked to it, and you can then delete the account with all its data.