FAQ
Got a question? It’s probably here.
Is Capta free?
Downloading is free and you get 10 free minutes when you create an account. After that you only pay for the minutes you record, with packs bought in the app. Summaries, questions and documents are always included.
Do I need an account?
You can open the app and record straight away. To transcribe, sign in with Google, Apple or an email: you get the welcome minutes and your recordings aren’t lost if you change phone.
Which languages does it understand?
The app is in Italian, English, French, German and Spanish. The language of the conversation is detected automatically, and many more languages are supported.
Does it work offline?
Yes, recording works offline: audio stays on the phone and is sent as soon as you’re back online. Transcription and analysis need an internet connection.
How long are my recordings kept?
Transcripts stay available for 90 days; the ones you protect stay until you delete them. With an account, you get a reminder before they expire.
Who can see my recordings?
Only you. If you share a transcript, whoever has the link can see it until you revoke it.
Is it legal to record a conversation?
It depends on the country. In many places you may record a conversation you take part in, but not share it freely; elsewhere, and in some work settings, everyone must consent. Always tell the people you are talking to: Capta reminds you before every recording.
Can I use it at the doctor’s?
Yes, it’s one of the most common uses: it helps you remember what the doctor said. Capta does not give medical advice and transcripts can contain errors: for any doubt, ask your doctor.
Can it record phone calls?
No app can record calls directly. If your phone does it itself (recent iPhones, Pixel, Samsung), you can import the recording into Capta.
Do minutes expire?
No, never.
I’m changing phone: will I lose my minutes?
No, if you have an account: minutes and recordings are tied to your account. Sign in on the new phone and everything is there.
Is the transcript always accurate?
It’s very accurate, but not perfect: noise, overlapping voices and names can cause errors. Summaries and documents are generated by artificial intelligence: always review them before using them.
How do I delete my data?
In the app you can delete single recordings or your whole account. You can also request deletion here: capta.fyi/en/delete-account/.
Can I get a refund?
Purchases are handled by Apple and Google: for a refund, use your store’s procedure. If a transcription fails, the minutes are refunded automatically.
Can’t find the answer? Write to us: support@capta.fyi